Effective Date: September 09, 2025
This Vendor Privacy Policy ("Policy") explains how RabitoEats Limited and its affiliates ("RabitoEats," "we," "us," or "our") collect, use, disclose, and protect personal and business information provided by vendors ("you," "your," or "Vendor") through the RabitoEats platform and related services.
By registering as a vendor or using our platform to list your business, manage your account, receive orders, or engage in any related activities, you consent to the data practices described in this Policy.
Information We Collect
- Business Information: Business name, registration details, licenses, tax information, address, menus, pricing, and other operational data.
- Contact Information: Names, phone numbers, email addresses of authorized representatives, business contacts, and payment details.
- Account Information: Login credentials, account activity, communication preferences, and security data.
- Order and Transaction Data: Orders received, transaction history, payment settlements, and related operational information.
- Usage Data: Platform usage metrics, device identifiers, IP addresses, and other technical information.
How We Use Vendor Information
- Facilitate listing, display, and management of your business on our platform.
- Process orders, payments, and related financial transactions.
- Communicate with you regarding your account, orders, updates, and compliance matters.
- Improve our platform, services, and customer experience.
- Comply with legal, regulatory, and contractual obligations.
- Prevent fraud, abuse, and unauthorized activities on the platform.
Information Sharing and Disclosure
- Service Providers: Payment processors, delivery partners, technology providers, and other vendors who perform services on our behalf under confidentiality obligations.
- Regulatory Authorities: To comply with applicable laws, investigations, or court orders.
- Business Partners: As necessary for order fulfillment and platform operations.
- Successors or Affiliates: In the event of mergers, acquisitions, or asset sales.
- We do not sell your personal or business data to third parties.
Data Security
We implement appropriate technical, administrative, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. You are responsible for maintaining the confidentiality of your account credentials.
Data Retention
We retain your information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Upon account closure or termination, we will delete or anonymize your personal data, except where retention is required by law.
Your Rights and Choices
- Access and update your personal and business information.
- Request correction or deletion of inaccurate or incomplete data.
- Object to or restrict certain processing activities.
- Withdraw consent where applicable.
To exercise these rights or for any data-related inquiries, please contact us at support@rabitoeats.com.
International Data Transfers
Your information may be processed and stored in servers located in India or other countries where RabitoEats or its service providers operate, in compliance with applicable data protection laws.
Changes to This Policy
RabitoEats may update this Policy from time to time. We will notify you of material changes via the platform or email. Continued use of the platform constitutes acceptance of the updated Policy.
Contact Us
For questions, concerns, or data privacy requests, please contact:
- Address: Mangapathi Naidu Nagar, Naidupeta, Tirupati Dst- 524126, India
- Email: support@rabitoeats.com
- Phone: 9542368148