Last Updated: September 09, 2025
RabitoEats ("we," "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information as a Delivery Rider ("you," "your") using the RabitoEats platform.
1. Information We Collect
- Personal Information: Full name, contact details (phone, email), identification numbers (government-issued IDs), photos (for verification), and banking/payment details for compensation.
- Usage Data: Data about your interaction with the RabitoEats app, delivery locations, GPS data while performing deliveries, and device information.
- Communication Data: Records of communications with Customers, Restaurants, and RabitoEats support.
- Background Checks: Information collected for compliance with legal or platform policies as applicable.
2. How We Use Information
- To verify identity and eligibility as Delivery Rider.
- To facilitate order assignments and delivery tracking.
- To process payments and compensation.
- To communicate important updates, support, and safety information.
- To improve platform functionality and route optimization.
- To comply with legal and regulatory requirements.
3. Information Sharing
- With service providers involved in payment processing, verification, background checks, and platform operations under confidentiality agreements.
- With law enforcement or regulatory authorities if required by law.
- Within RabitoEats group companies as needed for platform operations.
- We do not sell your personal data to third parties.
4. Data Security
We implement robust technical and organizational measures to secure your personal information from unauthorized access, alteration, disclosure, or destruction.
5. Data Retention
We retain your personal data only as long as necessary for operational, legal, and business needs, after which it is securely deleted or anonymized.
6. Your Rights
Subject to applicable law, you may request access, correction, or deletion of your personal data. Contact us at support@rabitoeats.com for privacy-related requests.
7. Updates to Privacy Policy
We may update this policy from time to time. We encourage you to review it periodically. Continued use of our platform indicates acceptance of changes.
8. Contact Us
- RabitoEats
- Grievance Officer: Pavan
- Address: Mangapathi Naidu Nagar, Naidupeta, Tirupati Dst- 524126, India
- Email: support@rabitoeats.com
- Phone: 9542368148